The life insurance coverage business just lately reconnected on the Affiliation of Dwelling Workplace Underwriters (AHOU) annual convention in Denver. After 2 years of digital conferences, it was a significantly anticipated reunion professionally and personally for a lot of.
“As we have been capable of collectively join once more with shoppers and companions, I noticed optimism and curiosity in how ExamOne and the business are adapting to the altering market. It was additionally encouraging to see the religion our shoppers put in us. Our sturdy relationships have helped us each achieve success over the previous 50 years. I got here away excited and satisfied that our prospects are smitten by what we’re bringing to the desk.” — Subu Ramachandran, ExamOne President
Improvements and information shared
The occasion was additionally a possibility to rejoice with a broader viewers ExamOne’s fiftieth anniversary. Improvements and milestones by way of the years have been spotlighted together with these current options delivered to the market:
- Textual content messagesto higher attain customers and enhance turnaround instances is now out there. This permits customers to completely work together with our examination scheduling software, obtain appointment reminders and confirmations, simply entry data on how you can put together for the examination by way of our interactive textual content message program, and obtain notification when their laboratory outcomes can be found on-line. (For collaborating firms.)
- New information choices to assist create probably the most full image of candidates’ threat and make the method extra handy for customers, just like the just lately introduced oral-health historical past indicators for all times insurance coverage underwriting., plus the inclusion of three of the highest scientific laboratories sources out there by way of LabPiQture.
- Rushing up and simplifying workflows by leveraging EHRs to rework APS retrieval. By decreasing particular authorizations and dependence on supplier networks and operational groups, the cumbersome course of turns into a lot sooner and client pleasant.
The information that’s shared and gained when so many gamers within the business come collectively is invaluable. Along with panels, like “Rising Underwriting Instruments” that ExamOne’s Strategic Account Government Beth Thrasher moderated with Knowledge Specialist Marnie Vieselmeyer, there have been instructional classes and networking occasions all through the convention.
“Lots of the panels and classes allowed attendees to get a number of views and perception on how they’ll efficiently make the most of instruments and expertise into their workflows. It’s a fantastic alternative to be taught extra about our shoppers and the way we will assist them now and be higher companions sooner or later. – Beth Thrasher, ExamOne Strategic Account Government and 2022 AHOU program committee member
New and established connections
The convention was a reunion for a lot of; nevertheless, it was thrilling to see new faces who’re bringing power to the business.
“My favourite factor concerning the convention was seeing shoppers, buddies, and companions head to head. It’s vital that our shoppers understand how dedicated we’re to them. You might be a long-standing consumer, model new, or not even doing enterprise with us but, however we convey the identical experience and dedication to every buyer expertise. And naturally, a handshake (or hug) on the finish of a enterprise dialog is priceless in solidifying relationships.” – Betsy Sears, Senior Vice President Laboratory Operations
“I anticipated my very first AHOU to be all enterprise. There have been some lengthy days, but it surely was extraordinarily rewarding and pleasant. Assembly folks within the business, with the ability to curate what classes I discovered most useful to attend, and the emphasis on collaboration amongst my ExamOne friends and business companions made my first AHOU such a memorable expertise. I realized a lot and I made some buddies that I do know shall be lifelong.” – Heather Haslam, Senior Underwriter and 2023 AHOU program committee member
Shifting the business ahead
Being collectively as an business for the primary time in a very long time was a purpose to rejoice. And the learnings gained, and the connections made and renewed are vital in protecting the business transferring ahead. Since 1972, ExamOne and our insurer shoppers have helped shield greater than 100 million folks and their family members. We’re pleased with our partnerships prior to now, current and sooner or later.